The Avoiding Liability Helpline provides CPH and Associates’ policyholders with a valuable service that is designed to help them protect themselves as mental health practitioners. Getting your questions answered by a knowledgeable attorney and airing your concerns early may help you avoid later problems with your licensing board, an ethics committee, or with a civil lawsuit (malpractice action) for money damages.

The Avoiding Liability Helpline provides CPH policyholders with up to 2 free hours of consultation with an attorney per policy period for legal questions related to an existing situation with a client that is not otherwise covered under the policy benefits. The purpose of this helpline is to reduce your liability exposure in a situation that, if not handled properly, could potentially lead to a claim or complaint against your license. Policyholders can speak with attorneys knowledgeable about areas of practice such as confidentiality, child abuse reporting requirements, patient access to records, dangerous patients, dual relationships, and other topics crucial to their practices.

Policyholders can easily access the Avoiding Liability Helpline by phoning CPH and Associates (call 1-800-875-1911) during our usual business hours (8:30am to 5pm Mon & Fri, 8:30am to 9pm Tue, Wed & Thurs and 10am to 5pm on Sat Central Time). We will arrange an appointment time for you to call and speak with an attorney. Your conversation with the attorney will be kept confidential from the insurer, Philadelphia Insurance Companies. The attorney will confirm to CPH & Associates that the consultation took place (date, time and length of call) and the general nature (legal or ethical issues involved) of the call.  This claims-prevention service is extended to policyholders as a value-added benefit and is therefore not described in the policy provisions.

PLEASE NOTE: The Avoiding Liability Helpline is not a claim reporting hotline. Claims, suits, or professional incidents and circumstances that could potentially lead to a claim or suit must be reported as specified in your policy. To view a policy specimen, click here.  CPH policyholders may report a professional incident, suit, claim, licensing board (or other regulatory body) investigation or proceeding, bodily injury/property damage incident, or claim reimbursement for subpoena/deposition expenses and other covered policy benefits by completing an Initial Incident Report. You can access the form online by clicking here.