For our second Thankful Thursday Employee Spotlight of 2015, we are featuring Customer Service Representative Charlie Hodson. Here is what he had to say:
Why did you choose, and how long have you worked with CPH?
I graduated from college from Wittenberg University in the summer of 2012 and I came home to Chicago in search of my next journey. I choose to begin working at CPH in July of 2012 because I wanted to learn from the best, my father, and President of CPH & Associates.
What is your role at CPH?
Like all of the employees at CPH & Associates, my first and most important role is as a customer service representative, answering phone calls and emails to our valued clients. My other main objective is as a sale representative and underwriter for our group policies.
Why would customers need to interact with you?
Our main goal is to educate the insured individuals about our policies and their coverage as a customer service representative. Another large aspect of my job is to help Group/Corporate policy holders understand their coverage and try to reduce their risk and exposures, while trying to keep their premiums as low as possible.
How would you describe the company culture?
CPH & Associates is an exceptional place to work, and I am extremely lucky to work here. It has the feel of a small company where you really get to know your coworkers on a face-to-face level. Which is rare in this day and age in a world of technology and emails.
What do you like most about working for CPH?
I love my interaction with my fellow employees and the hard-work that everyone puts forth every day. I know if there is ever a conflict or issue, my fellow co-workers are always ready and willing to assist.
Charlie, thank you for your dedication and hard work!