Our company is a group of talented, dedicated individuals working together to create an atmosphere of professionalism, trust and rapport with our clients. We asked Faith Frangenberg, our Claims Liaison, to talk a little about the company, and herself. Here is our interview:
Why did you choose, and how long have you worked with CPH?
I have worked at CPH for over 4 years now. I chose to work at CPH because of the small company culture and the dedication demonstrated by the employees and company president, Phil Hodson, and because of the opportunity to move to Chicago!
What is your role at CPH?
Being a small company, my coworkers and I wear many hats, so to speak. My primary role is as the Claims Liaison. I act as a coordinator between the insured and the claims department at the insurance company to ensure that our insured clients are receiving timely responses when they report claims and that the claims department has information they need from the insured.
Why would customers need to interact with you? Customers can contact me if they need to file a claim or report an incident. As I am a licensed insurance agent, customers can speak with me regarding the coverage they have under their policy and any servicing requests they may have for their policy.
How would you describe the company culture?
We have a small company culture. Our office is casual and laid-back. My coworkers and I work together as a team and get along very well.
What do you like most about working for CPH?
I love working at a small company where your voice can be heard and where your work has a direct impact on the day-to-day operations. Our company is always growing and changing and there’s never a dull moment! It’s exciting to be a part of and I feel that I’ve grown as a person from being in an environment that is constantly evolving.
Faith, thank you so much for your hard work and dedication, from everyone in the CPH family!