CPH & Associates is a family of dedicated and talented individuals working together to create unmatched efficiency and service for their clients. C. Phillip Hodson has been the President of CPH and associates for more than 15 years. Below, he shared his experiences and motivations while working for CPH.
Why did you choose, and how long have you worked with CPH?
I started CPH and Associates after many years working in the program insurance industry. I knew there was room for a company with a strong customer service approach centered on cutting edge technology, so I took the risk and started it myself. My goal was and continues to be to focus first on the needs of the customer.
What is your role at CPH?
I’m always looking for ways we can perform our services better and continue to stay above and beyond our competition. I’m a big picture thinker, so I’m constantly reviewing our efforts and helping our team members figure out ways to make my ideas reality.
Why would customers need to interact with you?
I still enjoy being on the front lines of our customer service, so you might even reach me directly when you call our office. I’ll make sure you’re directed to the team member that can assist you quickest. I find this is the best way to stay on the pulse of our organization and flush out any potential issues that need solving.
How would you describe the company culture?
My focus has always been on accountability, responsibility and respect. I believe all our team members understand the importance of these components and that is a huge part of what has made us successful.
What do you like most about working for CPH?
Being the boss! Joking. Truthfully though, I’m thrilled at the progress our tiny agency has made in our short history. As we continue to grow and enter new markets I’m confident that we can continue to honor our customers through our service and maintain our company philosophy.